Thank you for visiting our website. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

By using our website, you agree to the terms described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order details
  • Custom text, names, Chinese characters, logos, or artwork submitted for engraving
  • Messages or inquiries sent through our contact forms

Order and Customization Information

Because our products are personalized, we may collect customization details such as:

  • Seal color
  • Seal size
  • Font style
  • Custom name or characters
  • Packaging option
  • Special engraving instructions

This information is used only to process and produce your custom order.

Payment Information

Payments are processed through secure third-party payment providers. We do not store your full credit card number or complete payment details on our servers.

Your payment provider may collect and process payment information according to its own privacy policy and security standards.

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website
  • Cookies and similar tracking data

This information helps us improve website performance, user experience, and security.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your order
  • To create and engrave your custom seal stamp
  • To confirm customization details
  • To arrange packaging and shipping
  • To provide tracking information
  • To respond to your questions or customer service requests
  • To improve our products, website, and customer experience
  • To prevent fraud, unauthorized transactions, and security issues
  • To comply with legal, tax, or business record requirements
  • To send order-related notifications

We do not sell your personal information.

3. Custom Text, Names, and Artwork

When you submit custom names, Chinese characters, English names, logos, or artwork for engraving, we use this information only for order production, design confirmation, and customer service.

We will not use your custom text or artwork for unrelated purposes without your permission.

In some cases, we may use product photos or finished seal examples for display, marketing, or portfolio purposes. If your design contains private personal information and you do not want it shown, please contact us and we will respect your request.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember items in your cart
  • Save user preferences
  • Analyze website traffic
  • Improve website speed and performance
  • Help us understand how visitors use our website
  • Support advertising or remarketing campaigns

You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

5. Email Communication

We may use your email address to send:

  • Order confirmations
  • Payment confirmations
  • Customization questions
  • Design approval requests
  • Shipping updates
  • Tracking information
  • Customer service replies

If you subscribe to our newsletter or marketing emails, you may receive promotional messages from us. You can unsubscribe at any time by using the unsubscribe link in the email or contacting us directly.

6. How We Share Your Information

We only share your information when necessary to operate our business and fulfill your order.

Your information may be shared with:

  • Payment processors
  • Shipping carriers
  • Order fulfillment partners
  • Website hosting providers
  • Email service providers
  • Analytics service providers
  • Customer support tools
  • Legal or tax authorities, if required by law

We only share the information needed for these services to perform their functions.

We do not sell, rent, or trade your personal information to third parties for profit.

7. Third-Party Services

Our website may use third-party services, such as payment gateways, shipping providers, analytics tools, advertising platforms, and plugins.

These third-party services may collect, process, or store information according to their own privacy policies.

We are not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy policies when using their services.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Secure website connection
  • Limited access to customer information
  • Secure payment processing through third-party providers
  • Website security tools
  • Regular system monitoring

However, no method of online transmission or electronic storage is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

9. Data Retention

We keep your personal information only for as long as necessary to:

  • Complete your order
  • Provide customer service
  • Maintain business records
  • Comply with tax, accounting, legal, or fraud prevention requirements
  • Resolve disputes

Custom order details may be retained for a reasonable period in case you need after-sales support, replacement, or repeat orders.

When information is no longer needed, we may delete, anonymize, or securely store it according to business and legal requirements.

10. International Orders

If you place an order from outside our country or region, your information may be transferred, processed, or stored in other countries where our service providers operate.

By placing an order, you understand that your information may be processed internationally for order fulfillment, payment, shipping, and customer support purposes.

11. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request restriction of certain processing
  • Withdraw consent for marketing communications
  • Request a copy of your personal data
  • Object to certain uses of your information

To make a privacy-related request, please contact us using the contact information provided on our website.

We may need to verify your identity before processing your request.

12. Children’s Privacy

Our website and products are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us, and we will take appropriate steps to remove the information.

13. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the content, privacy policies, or practices of those websites. Please review the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

Any updates will be posted on this page with the updated effective date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact information provided on our website.

When contacting us about privacy matters, please include your name, order number if applicable, and a clear description of your request.