Welcome to our website. These Terms of Service govern your use of our website, products, services, and any orders placed through our online store.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. General Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or region, or that you are using this website with the consent of a parent or legal guardian.

You agree not to use our website, products, or services for any illegal, harmful, fraudulent, or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time, especially in cases involving fraud, abuse, suspicious activity, or violation of these Terms.

2. Products and Custom Orders

We offer custom Chinese seal stamps, personalized name seals, stone seal stamps, gift sets, and related accessories.

Because many of our products are custom-made, customers are responsible for providing accurate customization details, including but not limited to:

  • Custom name or text
  • Chinese characters
  • English name
  • Logo or artwork
  • Font style
  • Seal color
  • Seal size
  • Packaging option
  • Shipping information

Please review all customization details carefully before submitting your order.

Once custom production has started, changes, cancellations, returns, or refunds may not be possible unless there is a confirmed production error or quality issue caused by us.

3. Product Images and Natural Variations

We do our best to display product photos, colors, materials, and details as accurately as possible.

However, actual products may vary slightly due to:

  • Natural stone texture
  • Color differences
  • Stone grain and pattern
  • Lighting conditions
  • Screen display settings
  • Handmade or custom production processes

Natural variations in stone color, texture, transparency, pattern, or surface grain are not considered defects.

Each custom seal stamp may be unique, especially when made from natural stone or jade-style materials.

4. Custom Text, Logos, and Artwork

By submitting custom text, names, Chinese characters, logos, artwork, or design instructions, you confirm that you have the legal right to use such content.

You agree not to submit any content that is:

  • Illegal
  • Offensive
  • Hateful
  • Threatening
  • Defamatory
  • Infringing on intellectual property rights
  • Related to unauthorized trademarks, copyrighted materials, or protected designs

We reserve the right to reject any custom order that contains inappropriate, unlawful, or infringing content.

If a third party makes a claim related to content submitted by you, you agree that you are responsible for the submitted content and any resulting consequences.

5. Order Acceptance

After you place an order, you may receive an order confirmation email. This does not mean that your order has been fully accepted.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

  • Incorrect product information
  • Pricing errors
  • Payment issues
  • Suspicious or fraudulent activity
  • Incomplete customization details
  • Unavailable materials
  • Shipping restrictions
  • Violation of these Terms

If we cancel your order after payment has been made, we will issue a refund according to our refund policy.

6. Pricing and Payment

All prices are listed on the website and may be subject to change without notice.

We reserve the right to update product prices, shipping fees, discounts, and promotional offers at any time.

Payment must be completed before order processing begins.

Payments are processed through secure third-party payment providers. We do not store your full credit card information on our servers.

You agree to provide accurate billing and payment information when placing an order.

7. Production Time

Custom seal stamps require time for order review, design preparation, engraving, quality inspection, and packaging.

Estimated production times may vary depending on:

  • Order complexity
  • Custom text or logo requirements
  • Quantity ordered
  • Selected material
  • Packaging option
  • Customer response time for design confirmation
  • Holiday or peak season workload

Production time estimates are not guaranteed. If customer approval is required for a design layout, production time begins only after approval is received.

8. Shipping and Delivery

Shipping times depend on the destination country, shipping method, customs clearance, local delivery service, and other factors beyond our control.

Estimated delivery times are provided for reference only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs inspections
  • Incorrect or incomplete address information
  • Weather conditions
  • Local holidays
  • Courier delays
  • Import restrictions
  • Force majeure events

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned, delayed, lost, or delivered to the wrong location due to incorrect customer-provided information, we may not be able to offer a refund or free replacement.

9. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country or region.

These fees are not included in the product price or shipping cost unless clearly stated.

The customer is responsible for any applicable customs duties, taxes, or import fees.

We are not responsible for delays or additional costs caused by customs clearance.

10. Returns, Refunds, and Cancellations

Because our products are personalized and made to order, custom products cannot be returned, exchanged, or refunded once production has started, unless there is a confirmed production error or quality issue caused by us.

Order cancellation may only be possible before production begins.

For full details, please refer to our Return & Refund Policy.

11. Damaged, Lost, or Incorrect Items

If your order arrives damaged, incorrect, or with a confirmed quality issue, please contact us within the time period stated in our Return & Refund Policy.

You may be required to provide:

  • Order number
  • Clear photos of the product
  • Photos of the packaging
  • Photos of the shipping label
  • A description of the issue

We will review the case and provide a suitable solution based on the situation.

12. Website Content

All website content, including images, text, graphics, logos, product descriptions, designs, layouts, and other materials, is owned by us or used with permission.

You may not copy, reproduce, distribute, modify, sell, or use any website content without our prior written permission.

Unauthorized use of our website content may violate copyright, trademark, or other intellectual property laws.

13. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security
  • Upload viruses, malware, or harmful code
  • Scrape, copy, or misuse website content
  • Submit false, misleading, or fraudulent information
  • Abuse discounts, promotions, or checkout systems
  • Attempt unauthorized access to our website or systems
  • Use our products or services to infringe third-party rights

Violation of these terms may result in order cancellation, account restriction, or refusal of service.

14. Third-Party Links and Services

Our website may include links to third-party websites, payment gateways, shipping providers, analytics tools, or other external services.

We are not responsible for the content, policies, security, or practices of third-party websites or services.

Use of third-party services may be subject to their own terms and privacy policies.

15. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This includes but is not limited to:

  • Delivery delays
  • Customs delays
  • Loss of data
  • Loss of profits
  • Product misuse
  • Customer-submitted customization errors
  • Website interruptions
  • Third-party service issues

Our total liability for any claim related to an order shall not exceed the amount paid for that specific order.

16. Disclaimer of Warranties

We make reasonable efforts to provide accurate product information and reliable service.

However, our website, products, and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be available
  • Website errors will always be corrected immediately
  • Product colors will exactly match screen displays
  • Delivery times will always meet estimates
  • Natural stone products will have identical patterns or textures

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

17. Force Majeure

We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • War or civil unrest
  • Epidemics or public health emergencies
  • Customs delays
  • Labor strikes
  • Transportation disruptions
  • Government restrictions
  • Power or internet failures
  • Supplier shortages

In such cases, we will make reasonable efforts to complete or deliver your order as soon as possible.

18. Changes to These Terms

We may update or change these Terms of Service at any time.

The latest version will always be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms.

We encourage you to review this page periodically.

19. Governing Law

These Terms shall be governed by and interpreted according to the laws applicable to our business location, unless otherwise required by applicable consumer protection laws.

Any disputes shall first be handled through friendly communication and reasonable negotiation.

20. Contact Us

If you have any questions about these Terms of Service, your order, or our products, please contact us through the contact information provided on our website.

When contacting us about an order, please include your order number and a clear description of your request.